STATUTORY OFFICER

Grievance Redressal & Compliance Officer

Designated Grievance Officer under the Digital Personal Data Protection Act and Information Technology Rules (India) for Nirogyam Healthplexes.

Effective Date: March 2026 • Jurisdiction: India (DPDP Act) • Global Framework • Status: Active & Legally Binding

1. Statutory Grievance Mechanism

Pursuant to Section 13 of the Digital Personal Data Protection Act, 2023 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Nirogyam Healthplexes Pvt. Ltd. has appointed a dedicated Grievance Officer to address concerns regarding data processing and platform terms.

2. Grievance Officer Contact Information

Officer Name: Grievance Redressal Cell
Designation: Compliance & Grievance Officer
Company: Nirogyam Healthplexes Pvt. Ltd.
Registered Office: Jaipur Healthcare Corridor, Jaipur, Rajasthan 302015, India
Email: grievance@nirogyam.com
Working Hours: Monday through Friday, 09:30 to 18:00 IST

3. Acknowledgement and Resolution Timelines

All grievances received via email will be acknowledged within forty-eight (48) hours with a unique grievance tracking number. Nirogyam undertakes to investigate and resolve all legitimate grievances within thirty (30) calendar days from receipt.

Controlling Language: In the event of any conflict or inconsistency between translated language versions of this document, the official English language version shall strictly govern and control.

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